FAQ'S/ORDERING & SHIPPING POLICIES

Q: I want to order. How do we begin the process?

 

A. All orders must be put in through the website directly. Browse through the items, read the descriptions, and once you're ready, add the items to your cart and checkout. During the process of you checking out, there is a box that is provide for you to add any details you may like or you can email us at andreakedesigns@gmail.com. Here, you can email all photos you would like to use or upload a logo that you would like to include in the layout. You must own and have the rights to use any photo or logo that you send. Samples cannot be given before any payment has been made. Read the form in its entirety before agreeing and signing it.  

 

Q: What is your turnaround time?

 

A. Turnaround times vary on how complicated your order is and how fast you approve the artwork. Please allow at least 7-14 business days after artwork is approved to receive products. If you have a deadline, please inform before you place your order. Due to the quantity/complexity of custom orders Rush orders will only be accepted on case by case bases. 

VERY IMPORTANT: If you have a specific deadline for your order, you must contact us to see if we can accommodate your deadline. If you order without getting confirmation, you will be subject to not receiving your order on time, regardless if you put your deadline. Regardless if we confirm, this is under the pretense of normal circumstances and does not include unexpected sickness, extreme weather conditions etc. that would affect the timeframe and we cannot be held responsible if such things do occur.

 

Q: What shipping company do you use?

A: We generally ship through usps and occasionally UPS. Tracking numbers are provided at the time of shipment preparation and automatically emailed to you. You may also log into your account to view tracking info at any time. www.usps.com 

 

Q: Do I need a logo in order to buy business cards or any other printed product?

 

A. No. Your products can be designed without a logo. You may submit photos to be a part of the design and a background image can be used with basic text.

 

Q: Can you ship internationally?

A: No. I ship all over the USA only. However, Digital File purchases can still be made if you live in another country. All files will be sent digitally via email.

 

Q: How do I copyright my logo?

 

A: Go to the U.S. Copyright Office for information. www.copyright.gov

 

Q: I am in love with previous item you designed. Can you change the name and colors so that I can purchase it?

 

A: Customer owns full rights to their custom, purchased artwork with the exception that I use if for my portfolio/marketing/advertising material. I cannot reproduce an exact logo design. If it is a custom logo they purchased solely for their own branding, main elements must be changed/altered so that it does not look the same. 

Q: Can you design a sample for me to preview before I place an order on your site?

 

A: I can't begin a project without you placing an order on the site first. There is no way to do a sample without doing all of the work, and that has to be reserved for paying customers. If you need to see examples of work that I have done in the past, please refer to my instagram page, as my latest work is updated on there often. My IG name is @andreakedesigns

 

Q: I have a logo design already. Can I use that on your products?

 

A: Yes. However, it must be in a usable format. File must be an .AI, .PDF, .EPS file or a high resolution (300 dpi) .JPG or .PNG file. . Must be a correct file.

Q. How do i get my items?

A, You Can receive your Item

Pickup -Free

Delivery $5.00 Flat Fee -8

Shipped $8.00 Flat Fee

 

Incorrect File or Information may result in a delay of your order.  #- $

 

SHIPPING AND REFUND POLICY

All sales are final. No refunds will be given.

 

If an item is missing from your package, you must contact us within 24 hours of receiving the package so that we can investigate.  We will determine if the item is truly missing and will replace it as soon as possible if so, at our discretion.

 

Tracking numbers are automatically emailed to you.

 

Again, we do not refund or replace damaged, stolen, or missing packages.

We do not cancel orders or issue refunds after an order has been placed. All sales are final.

We are not liable for addresses entered incorrectly. You must double check that your address is accurate before submitting. If a package has been shipped to the wrong address that you provided, it is not our responsibility. In most cases when that happens, the shipping company will return the package to us. We will reship, however you must pay for any additional shipping charges due to your error. 

For any questions regarding shipping, you may email us at andreakedesigns@gmail.com

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